It is the responsibility of the user to read and accept eReservation’s Terms and Conditions before purchasing travel services through the www.ereservatiion.com website. It is also the responsibility of the user to read the rules and regulations of the tour company in which you are purchasing travel services from by clicking tour operator rules and regulations during the booking process. These Terms and Conditions are applicable to all users of the website. By using this website you agree solely, without modification, to the terms and conditions listed below and to the terms and conditions of the respective tour company in which you are booking your travel services. Users of the website shall be referred to as 'the customer' in these Terms & Conditions.

RESPONSIBILITY

The customer, must be at least 18 years of age in order to purchase travel services from eReservation. Users of this website must agree to all of the terms and conditions listed on this page in order to use this website.

PRICING AND CONTENT

All prices within this website are in Canadian dollars unless otherwise stated. Airport fees, where applicable, are not included in the pricing. All prices on this website are subject to change without prior notice. Any changes in pricing that may occur before, during or after a purchase, as a result of a tour operator change, are not the responsibility of eReservation. Once a booking is complete, pricing CANNOT be adjusted. .

Pricing and availability on all packages and flights is not guaranteed until confirmed. Should there be a discrepancy between the price shown on the website and that of the actual tour operator selling price, the later shall prevail.

All products are subject to availability. All informational content, such as hotel and destination information, on this website is provided only as a guideline and may not be an exact representation. eReservation makes every effort possible to make sure that the content within this website is up-to-date. However, due to constant changes and occasional circumstances beyond our control some of the hotel and destination information within this website may not be 100% accurate.

eReservation makes every effort to ensure that the images on this website are as close a representation as possible but cannot be held responsible for changes beyond our control. Hotel and destination images on this website are representational only and cannot be guaranteed completely accurate. Hotel ratings within this website are the opinion of eReservation and may be different than the hotel ratings of the various tour operators offered.

BEST PRICE GUARANTEED

eReservation will match any genuine price quote provided the price is not below cost. While eReservation will make every attempt to provide the lowest pricing, occasionally circumstances beyond our control may prevent us from providing the lowest price. These circumstances may include but are not limited to group pricing, blocked space pricing, at source discounts, and exclusive price agreements. eReservation has the right to request a written price quote on any fare that is being matched. Prices are only guaranteed at time of booking and will not be lowered once the booking is complete. Price changes made by the airline or tour operator after a booking has been completed cannot be matched.

PAYMENT

Payment for online bookings is required in full at the time of purchase. Online purchases can be made using Visa, MasterCard, or American Express credit cards. Airfare and vacation package purchases are 100% non-refundable. Third party credit cards bookings will only be processed after receiving written confimation from the card holder. All fraudulent purchase will be investigated and prosecuted.

CONFIRMATION AND DELIVERY

After a purchase is made, the customer will receive an email confirming their purchase. It is the responsibility of the customer to verify that the information on the confirmation email is in accordance with the travel product that they have purchased. If there is a discrepancy between the information on the email and that of what the customer booked, the customer MUST contact our office (604-940-7110 or 1-877-482-6555) within 24 hours from the time of booking.

The customer may decide to have their tickets delivered to them via Xpresspost or receive them via airport pick-up. Xpresspost deliveries are applicable for an additional fee of $10.00 within B.C and Alberta, and $15.00 for the rest of Canada. Courier deliveries are application for an additional $25 within BC and Alberta, $25 for the rest of Canada and $30 for the United States. If the customer chooses the airport pick-up option the tour operator will deliver the customer's tickets to the airport and the customer may pick them up on the day of departure. The customer is responsible to comply with the applicable tour operator's airport pick-up conditions. Customers residing in the Vancouver area may also choose to pick-up their tickets at the eReservation office.

eReservation receives documents from the tour operator usually 2-3 weeks before departure. Once they are received by us, they will be processed and then sent to the customer.. The tickets will be delivered to the customer at least 1 week prior to departure. For last minute purchases (departures within 2 weeks) tickets are available on an airport pick-up option only.

DOCUMENTATION

It is the responsibility of the customer to obtain all the necessary documents, such as passports and visas, required to gain entry into the country of destination. Obtaining passports and visas may require lengthy processing times, it is the responsibility of the customer to ensure that all required documentation is received before travel departure.

IMPORTANT - Children 18 and under travelling alone or with only one parent MUST have a notorzied letter of authorization signed by the parent who is not travelling or if both parents are not travelling with the child, this note must be signed by both parents. If you are unsure of the requirements for the country you are travelling to or for another documentation inquiries, please contact an eReservation.com vacation specialist.

CANCELLATION

Flights and vacation package purchases departing within 45 days are 100% non-refundable. All purchases are non-changeable and non-transferable. Name spelling corrections are subject to fees determined by the tour operator that you have made your reservation with. It is highly recommended that customers purchase travel insurance in order to protect themselves against the loss of their purchase due to unforeseen circumstances. Cancellation of vacation packages and charter flights departing within 45 days WILL NOT be refunded. Travel insurance is highly recommended to protect against unforseen circumstances.

INSURANCE

For every sale, eReservation.com offers the option to purchase travel insurance to cover the customer against any unforeseen circumstances that may occur prior to, during or after your trip. There are different types of insurance packages available and the purchase of insurance is an optional decision to the customer. eReservation.com highly recommends purchasing travel insurance. Once the customer has purchases travel through eReservation.com they can decide to buy travel insurance within 48 hours (excluding medical only insurance, which may be purchased anytime up until departure). The customer can also change the type of insurance coverage they have within 48 hours of purchase. Cancellation of an insurance package purchased through eReservation.com must be submitted to us within 10 days. It is the customers responsibility to read and familiarize themselves with the travel insurance policy to understand what their purchased travel insurance covers and under what conditions. If the customer wants to make an insurance claim it is their responsibility to contact eReservation.com as soon as possible. Please contact us if you require more information regarding travel insurance.

THIRD PARTY SUPPLIERS

All travel packages, airfares and hotels displayed on this website are supplied to e eReservation.com by various third party suppliers (tour operators) and in turn are subject to their own Terms & Conditions. eReservation.com is a seller for the third party suppliers and is in no way responsible for incidents brought upon or caused by any of the third party suppliers. When the customer purchases travel services through eReservation.com they must refer to the appropriate third party suppliers Terms & Conditions. It is the responsibility of the customer to refer to the appropriate third party supplier for the Terms & Conditions that are specific to their travel services.

eReservation.com cannot be held liable for any loss, damage or injury of any nature whatsoever whether to person or property that may arise from the purchase of any travel services through this website. By purchasing travel services through this website you, the customer, hereby understand and agree without modification to the terms and conditions listed above.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at 604-940-7110 or 1-877-482-6555.